Shipping Policy

1. Shipping Timeframes

Orders are typically processed within 1–2 business days. Once processed, shipping times vary based on your location

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days (depending on destination)

2. Shipping Charges


  • Free shipping on orders over $50 (within [your country])
  • Orders under $50 are subject to a flat shipping rate of $4.99
  • International shipping fees vary and are calculated at checkout

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package using the carrier's tracking portal.

4. Delays and Issues

We are not responsible for shipping delays due to unforeseen circumstances (e.g., weather, customs, holidays). If your package is delayed or lost, please contact our support team at ansawhaj@gmail.com.

Return & Exchange Policy

1. Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused
  • In the same condition as received
  • In its original packaging

2. Non-Returnable Items


  • Personalized or custom-made items
  • Sale or clearance items
  • Perishable goods

3. How to Initiate a Return

To start a return, please email [returns@example.com] with your order number and reason for return. Our team will provide return instructions and a return shipping label if eligible.

4. Refunds

Once we receive and inspect your return, you’ll receive a confirmation email. If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Exchanges

Need a different size or color? We offer free exchanges within the return window. Contact us to arrange an exchange.

6. Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery. We’ll replace it or issue a refund at no extra cost.